Exchanges and Refunds
If for any reason you are not in love with your stock item selection, we will gladly issue you a store credit for future use, exchange the item, or provide a refund based on our store policies outlined below. Finalized custom or made-to-order items are non-exchangeable and non-refundable.
Finalized custom orders are non-refundable. Refunds are available for unfinalized custom orders less a 10% restocking fee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at “firstname.lastname@example.org”
Only regular-priced items may be refunded. Sale items cannot be refunded. Customers may exchange sale item for another stock item or gift card credit within 30 days from purchase.
Refunds issued to a Bob Berg Designs gift card are refunded in the full amount.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at “email@example.com”.
Contact us at “firstname.lastname@example.org” for questions related to refunds and returns.